Frequently Asked Questions

1.How can I purchase 360° US iOS Transfer?
You can buy the license at 360° US online store: Purchase 360° US iOS Transfer(Win) / Purchase 360° US iOS Transfer(Mac). After purchasing successfully, you will receive a registration code.
2.How to register to get the full version of 360° US iOS Transfer after receiving my license code?
1) First, install the program on computer and launch it.
2) Second, tap the button which looks like a key on the right top corner. Or click the "Menu" icon which is near the same position, and then open "Register…" option.
3) At last, copy and paste your license code and email address in corresponding text boxes to register.
Detailed guide: How to install and register 360° US iOS Transfer
3.What's the difference between trial and full version of 360° US iOS Transfer?
You are using a trial version with following limitations:
For Music, Movies, TV Shows, Music Videos, Podcasts, iTunes U, Ringtones, Audiobooks, Voice Memos, and Books: export 30.
For Photos: export 20.
For Contacts: export 3.
Export the first 3 Messages of at most 3 contacts.
Automatically convert the first 3 min of videos or music when conversion required.
30 days' free trial.
The full version has no limitations and you can enjoy the free lifetime upgrade and technical support. Please download and try the trial version before you purchase this program.
4.How to unlock iPhone when connecting computer? Is it safe to allow computer to extract the data?
When you connect the Apple devices with computer, the prompt message will appear on your iPhone/iPad/iPod touch, and it will be safe for all of your processes to prevent unauthorized computers to access your device's data. So trust computer then you can do next step.
5.Why do I need to keep iTunes installed on my computer when using 360° US iOS Transfer?
You need to make sure that iTunes is installed on your computer when using this program. Because when you use the software, it needs certain data from your iTunes. If the iTunes is uninstalled on your computer, then the button of "To iTunes" will be unavailable, and the device won't be recognized by our program, neither.
6.Should I launch iTunes when using the program?
No. 360° US iOS Transfer and iTunes/other transfer programs can’t be run at the same time. So when the message of "The iTunes Library.itl file is locked, on a locked disk, or you do not have write permission for this file" pops up, please close 360° US iOS Transfer or iTunes/other transfer programs to avoid accidental synchronization of your iOS devices. If the message still appears, please restart your computer.
To avoid iTunes erasing the data on your device automatically, you can follow the steps below to set it properly:
1) Open iTunes, and click "Preferences" > "Devices".
2) Check Prevent iPods, iPhones, iPads from syncing automatically and click "OK" to save the settings.
7.How could I upgrade 360° US iOS Transfer if has a new version?
Run the program on computer and click the "Menu" icon on the right top corner, and then hit the "About" option to check the version of 360° US iOS Transfer. Then click "Check Update" button in the Menu list to upgrade your program. Or you are supported to download the newest one at Official Website. Last, if you meet any question when upgrade program, just contact 360° US support team via support@360degreeUS.com.
8.Why the program can't recognize my iOS devices? What should I do?
The following reasons may cause your iOS device unrecognizable:
1) iTunes is not installed properly, so the device is not detected by iTunes.
2) Apple Mobile Device service is not started.
3) The password of the screen is locked and the device doesn't have trust authority.
4) The iOS version is lower than iOS 5.0.
5) iCloud is open when you connect the device with the computer.

To fix it, please connect your device to computer again and restart the program. Then provide the following information for us to check:
1) What is your iTunes version? Can iTunes detect your iPhone?
2) What is your device and iOS?
3) What is the OS of your computer?
4) Send us the screenshot of 360° US iOS Transfer.
5) Submit the log file through feedback section in 360° US iOS Transfer.
9.What should I do when 360° US iOS Transfer crashes?
At first, make sure the program you are running now is the latest version on your computer, if not, go and download the newest one at Official Website or click "Check Update" in the menu of this software. If it still crashes, try to uninstall and reinstall the program again. If none of them helps, please feel free to contact our support team with log files.
10.360° US iOS Transfer can't scan my SMS, what should I do?
Please unplug and plug your iPhone into computer again. If it still fails to load your SMS, contact us and provide the following information:
1) What is your iTunes version? Can iTunes detect your iPhone?
2) What is your device and iOS?
3) What is the OS of your computer?
4) Send us the screenshot of 360° US iOS Transfer.
5) Submit the log file through feedback section in 360° US iOS Transfer.